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Places Are limited... Book Your Virtual Pass Today! For Group Discounts, Please Call +44 (0) 203 479 2299. Find Out How 26 Pharmaceutical Brands Are Driving Patient Centricity & Engagement With Meaningful Patient Involvement, All In 1 Day!

Embed Patients At The Heart Of Decision Making With Actionable Patient Strategies Which Inform Clinical Trial Design, Drug Development & Commercial Success With Early Patient Involvement, Patient Journey Insights, Meaningful Partnerships, Digital & Tech Innovations & Stakeholder Collaboration.  A One-Day, Brand-Led, Conference & Networking Event, 29th January 2021, Online. Already Attending? Find out more about our virtual platform here.

26 Pharma Industry Speakers, Patient Advocacy Groups & Patients Tackle The Hurdles To Real Patient Centricity, Embedding Patients Into The Heart Of Business Decision Making Early, Clinical Trials, Technology & Drug Development For Tangible Business Results & Better Patient Outcomes:


  1. Improve Patient Experience & Ensure Patient Centricity: Secure better patient and business outcomes by increasing patient centricity
    and engagement
  2. Patient Perspective: Actionable insights and feedback around patient wellbeing, preferences and experiences
  3. Enhance The Patient Journey: Opportunities in the end-to-end patient journey where pharma can tangibly improve patient experiences and commercial success
  4. Collaborate With Patients In Early Clinical Trial Design & Drug Development: Drive patient recruitment and retention in clinical trials for faster, more effective market access and better patient outcomes
  5. Harness Patient Data & Feedback To Promote Patient Welfare & Safety: How can you gain real insights into patient needs and understand their journey with limited data access?
  6. Overcome Barriers To Patient Centricity By Collaborating With Internal & External Stakeholders: Embed the patient at the heart of the business and achieve strong collaborative relationships with multiple stakeholders
  7. Collaborative & Value-Adding Patient Advocacy & Pharma Partnerships: Forming strong, meaningful and long-lasting strategic patient-pharma partnerships which add value to all
  8. Engage Patients With Digital & Tech: Look to the future and improve patient experiences by seizing opportunities in digital and new technology

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How Does The Virtual Patient Centricity & Engagement Conference Work?

It’s easy! All you need is internet access and a password which we will provide. No need to download any specific software or apps. In the comfort of your own surroundings, you will be able to:

Inspiring Speakers - Listen to market-leading, brand-side speakers as they share their hard-won insights and experiences with hot topic presentations and panels

Connect & Network - Networking is easy with the use of our discussion board, direct messaging facility, meeting request buttons, live polling and social media feed. Have your say and meet the other attendees

Live Chat - Pose your own questions and comment via the live chat function and interact with other delegates and speakers in real time

Virtual Roundtables & Peer Discussions - There will be breakout discussions during the day to discuss specific areas of interest with like-minded attendees to tailor your experience

Virtual Exhibition - Explore the 'virtual exhibition stands' and speak directly to our carefully-chosen exhibitors to help you tackle your business challenges directly

Virtual Face-To-Face Meetings - Start a conversation with fellow delegates or exhibitors and discuss your individual needs and challenges one-to-one.

The Patient Centricity & Engagement Conference At A Glance


Senior-Level Speakers


Advanced Topic Streams


Satisfaction At 2019 Event


Years Leading The Conference Market


Inspiring, Exciting Day

Why Attend This Patient Centricity & Engagement Conference?

  • 26 Patient & HCP Leading Professionals Speaking In 1 Inspiring Day
  • 100% Satisfaction Rating 2019 Event
  • Patient Feedback Panel
  • Written In Collaboration With Patients, Advocacy Groups & The Industry
  • 6 Facilitated Break-Out Sessions: A) Oncology B) Rare Diseases C) Chronic Illness D) Mental Health E) Reimbursement F) Market Access
  • Case Study: Patient Advocacy & Pharma Industry Partnership

Who Attends This Patient Centricity & Engagement Conference?

Senior-level professionals with job titles including:

  • Patient (Advocacy, Engagement, Experience, Centricity)
  • Clinical Research
  • Customer Engagement
  • Communications
  • Regulation
  • Medical Affairs
  • Multi-Channel

26 Leading Professionals Speaking In 1 Inspiring Day: Patients At The Heart Of Decision Making • Early Patient Involvement - Clinical Trials • Patient Feedback • Patient-Pharma Collaboration • Multi-Stakeholder Collaboration • Patient Journeys • Digital & Tech • Patient Insights • Patient Safety • Overcoming Barriers To Patient Centricity

100% Delegate Satisfaction Rating At 2019 Event! Hear What Previous Conference Attendees Think:


“A great day for collaboration and learning. Challenging and inspiring.”


“High-energy, packed agenda, delivering some really interesting insights.”


“Great event to network and share inside stories and challenges with like-minded people.” 


This Is Your Unique Opportunity To Get Involved With The Patient Centricity & Engagement Conference!

Can You Help Pharma Organisations Drive Patient Centricity & Better Engage Patients? For more information on how speak, exhibit or arrange one-to-one meetings at this market-leading conference, please call +44 (0) 20 3479 2299 or email

Book an exhibition stand and two delegate passes today! Click here to book your stand. Exhibition space is limited and will be issued on a first-come, first-served basis.

PLUS! Don't Miss The Pharma Social Media Conference Taking Place On 18th May 2021. Book Both Events & Save Up To £350! Call +44 (0)20 3479 2299 For Details.

Drive Engagement, Value & Profits With Compliant & Impactful Pharma Social Media Strategies: Compelling, Compliant, Insight-Driven Customer Engagement Strategies For Patients, HCPs, Internal & External Stakeholders • Forward-Thinking, Multi-Channel Social Media Strategies & Energising Digital Technologies • Performance Benchmarking With Robust Measurement Strategies To Secure Internal Buy-In, Investment & Support. Download The Brochure Here. @PharmaConf

5th Annual Event! One-Day, Brand-Led, European Conference & Networking Event, 18th May 2021 in Central London

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Drive Patient Centricity & Engagement With Meaningful Patient Involvement: Embed Patients At the Heart of Decision Making With Actionable Strategies Which Inform Clinical Trial Design, Drug Development & Commercial Success With Early Patient Involvement, Patient Journey Insights, Meaningful Partnerships, Digital & Tech Innovations & Stakeholder Collaboration

Please See Below For The Patient Centricity & Engagement Conference Programme Outline. For The Full Agenda, Click Here >>

08.40 Registration, Coffee & Informal Networking

08.50 GIC Welcome, Interactive Voting Introduction & Morning Co-Chairs’ Opening Remarks

09.00 Morning Co-Chair’s Opening Remarks

Anand Das, Regional Client Partner, Pfizer UK

Dirk Abeel, Global Medical Sales Director, Reckitt Benckiser

Early Patient Involvement In Clinical Trials

09.10 Strategies To Engage Patients Early On In Clinical Trial Design & Drug Development To Ensure Faster, More Effective Market Access & Better Patient Outcomes

Oleksandr Gorbenko, Global Patient Centricity Director, Ipsen

The Patient Journey - Q&A Panel

09.30 High-Impact Strategies To Improve The End-To-End Patient Journey: How Can Pharma Improve Patient Experience?

Lu Zheng, Senior Director Head of Global Strategic Patient Services, Takeda

Lara Pippo, Head of Market Access & Government Affairs, CSL Behring

Ilaria Piubelli, Global Patient Service Lead, Rare Metabolic Diseases, Takeda

Patient Insight

10.00 It’s Time To Think Practically! Actionable Insights Into Using Patient Data & Feedback To Improve Patient Welfare & Strategic Success

Philibert Goulet, Head of Vaccines Patient Office, GSK

10.20 Morning Refreshment Break With Informal Networking

Virtual Tools for Better Patient Engagement

10.50 Virtual Tools for Better Patient Engagement

Nina Levin, Vice President, Client Success, Within3

Patient Feedback - Panel 

11.05 The Patient Platform: Sharing Insights & Feedback Around Patient Motivations, Wellbeing, Preferences & Experiences

Lorna Allen, PPI Coordinator for the Clinical Trials Accelerator Platform, Cystic Fibrosis Trust

Dany Bell, Strategic Advisor Treatment, Medicines & Genomics, Macmillan Cancer Support

Garry Brough, Lead for Peer Learning, Partnerships & Policy, Positively UK

Olive Fulton, Patient Advocate, Asthma UK Centre for Applied Research

Amena Warner, Head of Clinical Services, Allergy UK

Case Study

11.35 Achieving Patient Centricity In The Next Generation Of Clinical Trials

Gareth Powell, Business Development Officer & Patient Engagement Project Lead, National Institute of Health Research (NIHR)

Patient Advocacy Partnerships

11.50 Forming Strong, Meaningful & Long-Lasting Strategic Patient-Pharma Partnerships Which Add Value To Patients & Pharma Alike

Geoff Rollason, Patient Experiences & Service Director, Pfizer UK

Catherine Wood, Head of Patient Experience, Breast Cancer Now

Tom Rhodes, UK External Communications Manager, Pfizer UK

Internal & Patient Collaboration - Case Study

12.10 In-Depth Haematology Case Study

Internal Collaboration Between Medical & Patient Engagement Functions For In-Depth, Value-Adding Patient Insights & Outcomes

Michael Zaiac, ORE Medical Affairs Head, Novartis

Veronica Foote, Global Head of Patient Engagement Oncology Solid Tumours, Novartis

12.40 Lunch For Delegates, Speakers & Partners

Informal Peer-To-Peer Discussions

13.20 Informal Peer-To-Peer Discussions

A) Coronavirus Response

B) Chronic Illness

C) Mental Health

13.50 Afternoon Chair’s Opening Remarks

Paul Edwards, Director of Clinical Services, Dementia UK

Hands-On AI For Patient Centricity

14.00 Case Study

Janik Jaskolski, Co-founder and CEO, Semalytix

Collaborating With Stakeholders - Q&A Panel

14.20 Tangible Techniques To Overcome Blockers, Achieve Strong Collaborative Relationships & Align Multiple Stakeholders Behind The Patient

Esther Wong, Lead Pharmacist – Medicines Information, Neurology & IVIg, Chelsea & Westminster NHS Foundation Trust

Chris Macdonald, Head of Research, Pancreatic Cancer UK

Mary Uhlenhopp, RN, MS, MPH Head (Sr Dir), Global Advocacy, Takeda

Andras Fehervary, Senior Advisor – Healthcare, FTI Consulting


Digital & Tech

14.50 What We Can Learn From Disney To Help Patients Become The Heroes Of Their Healthcare Journeys?

Neil Osmond, Founder, earthware
15.05 Afternoon Refreshment Break With Informal Networking

Emerging from Covid-19- the growing need for patient support 

15:35 Emerging from Covid-19- the growing need for patient support 

Sumira Riaz, Health Psychologist, OPEN Health

Overcoming Barriers To Patient Centricity - Q&A Panel

15.50 Overcome Internal & Industry Barriers To Ensure Genuine Patient Centricity, Embed The Patient At The Heart Of The Business & Commit To More

Michaela Dinböck, Senior Director, Group Patient Advocacy, Novartis

Dirk Abeel, Global Medical Sales Director, Reckitt Benckiser

Case Study

16.20 The Authentic Patient Experience: the first longitudinal study to understand how living with Postural Tachycardia Syndrome (PoTS) affects everyday life

Su Smith, Director, Origins Insights

Safeguarding Patients

16.35 Consider Patient Needs Beyond Treatment & Health: Actionable Measures To Positively Impact Patient Safety, Data & Wellbeing

Kristin Janett Løseth, Director; Medical Information, Patient Safety & Ethics, AstraZeneca

16.55 Co-Chairs’ Closing Remarks

17.05 Official Close Of Conference

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